Service Order Request
Product DescriptionPurchasing a Service Order gives you an order number that you will use as your Service Order number for reference. **Remember to always refer to this number when sending correspondence about your repair or Mod. You pick how much you want to pay. How many hours you want us to put into your radio. If it looks like we will exceed your prepaid limit we will contact you first before proceeding further. Parts are not included in this amount. You will be sent a separate invoice for parts. Also if we repair your radio in less time than you authorized you will receive a refund of the difference.
**You must write the order number on the outside of the package!
You must also place a detailed note inside with the radio as to what you wish to have done. Be sure to write your Service Order number on the note as well.
IMPORTANT: This does not place you in line for the repair. Your radio gets placed in line only after we receive your radio. When it is received, it is dated and placed in line to be repaired. When your repair/mod is completed, if you authorized us to go above your limit you will receive an additional invoice for the difference. The price listed includes the Bench fee of $50 (1st hour) and insured return shipping.
Note; One repair-mod order per radio!
Additional Info; Les is the only one that works on radios at Lester's. He has hired a few people to help out with radios in the past but was never satisfied with their work. (He is a perfectionist!) So now he is the only one working on radios.
The way this works is;
1. you Purchase a Repair-Mod order; http://store.lesterscustoms.com/reor.html.
2. When you buy the order you receive an order number and the ship to address. You must write the order number on the outside of the package.
3. When your package is received it is dated and placed in the line for repair or modification or both. Each radio will require it's own repair order.
Les's expertise is in high demand! At present the wait time is 8 to 12 months.
We've had to adopt this procedure due to non-paying customers. Please understand that even though we are your friend, this is a business. ______________________________________________________
I BELIEVE IN QUALITY BEFORE QUANTITY! (And from the sales I'm receiving, so do you!) SO IF YOU'RE IMPATIENT, DO NOT ORDER FROM ME!! Let me repeat that, IF YOU'RE IMPATIENT, DO NOT ORDER FROM ME!! I SIMPLY REFUSE TO RUSH MY BUILDS. Each radio goes through 24 hours minimum of burn-in testing when it's finished. IT WILL BE RIGHT WHEN IT LEAVES MY SHOP! Our Build Policy; Average turn around time for "CUSTOM BUILT RADIOS" is running between 180 to 220 days at present (May 2018). Customers are taking advantage of the MANY custom options we offer. Depending on the difficulty of your build OR THE BUILDS IN FRONT OF IT, this time could be longer! There are NO REFUNDS for custom radio orders. NO EXCEPTIONS! NO EXCEPTIONS! SO BE SURE BEFORE YOU ORDER! Every radio gets tuned/aligned unless you specifically say not to. So, no options radios are usually 10 to 20 business days depending on the model. 20% restocking fee on "as new, non-customized" radio returns. Radios are built AFTER they are ordered in the order of "payment" received. AGAIN, THERE ARE NO REFUNDS OR RETURNS ON CUSTOM RADIO ORDERS, NO EXCEPTIONS. So be sure BEFORE you order! This is how it works folks. When you place an order for one of our custom radios we immediately (that day) order the necessary parts needed to build that radio including the donor radio, and set them aside for your build. So we have already invested your money in your order. We do this to prevent coming up short of the parts needed because it was discontinued or changed. (Which happens a lot!) I know this is a long time folks. But I'm only one person. I will work as fast as I can, without compromising quality, to get your order out. So as it says above, if you are an impatient person, do not order from me. Side note; We have stopped selling on ebay. Because of this Lester expects build times to become shorter. And our build times are slowly becoming shorter. We very much appreciate your business. And to all of my many, many repeat customers a very special thank you. Tells me I'm doing something right! 73 Everybody! Copyright © LestersCustomTruckShop All Rights Reserved. __________________________________________________________________________________________________________________________________________________________